Privacy Policy

Privacy Notice

In order to receive and process your complaint, you must confirm that you have read this Privacy Notice. If you do not accept the terms and conditions as set out in the notice, you will not be able to file a report.

Remember that this channel is not intended for reporting emergencies.

Here is some basic information about how we treat your personal data:

Data controller

MASATS responsible for the processing of the personal data of the data subject and informs you that it will be processed in accordance with the provisions of current legislation on personal data protection, namely Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and Spanish Organic Law 3/2018 of 5 December (LOPDGDD).

Purpose of the processing

We will process the personal contact details and the facts reported in order to manage and resolve the complaint received.

Legitimacy of the processing

The basis for the legitimacy of the processing of the data is the fulfilment of a task carried out in the public interest, as well as the fulfilment of a legal obligation.

Data retention

The data will be kept only for the time necessary to decide whether or not to open an investigation into the reported facts. In any case, three months after the data have been entered, they shall be deleted from the internal compliance system. The data may continue to be processed by the competent authority and body in the event of an investigation into the reported facts, but will not be retained in the internal compliance system itself.

Data disclosure

Your data may be disclosed to service providers linked to the controller, who act as Data Processors. You are hereby informed that the data may be processed by data processors located outside the European Economic Area and that they guarantee an adequate level of protection under standard contractual clauses, so that there are no risks in the processing and secure communication is guaranteed.

The data will only be disclosed to third parties when it is necessary for the adoption of disciplinary measures or for the processing of any legal proceedings that may be necessary, without prejudice to the notification to the competent authority of facts constituting a criminal or administrative offence.

Rights of the Data Subject

You are hereby informed that you may exercise your rights of access, rectification, suppression and opposition of your data at MASATS S.A. Mestre Alapont Str. (P.I.Salelles) 08253 Sant Salvador de Guardiola (Barcelona) - Email: [email protected] You can also lodge a complaint with the supervisory authority at if you consider that the processing does not comply with the regulations in force.